Refund Policy

Who we are

Tell the Owner is operated by SoloPivot Labs Inc. Subscription payments are processed by Paddle, our merchant of record.

14-day refund window

You can request a full refund within 14 days of the date a subscription payment is charged. The 14 days are counted from that charge date.

The first month of Pro is free. That free period has no charge to refund. When the first paid charge is made, a new 14-day refund window starts on that charge date.

Email [email protected] within those 14 days and we will submit the refund through Paddle. An approved refund is returned to the original payment method.

After 14 days

A refund request sent more than 14 days after the charge date is outside the refund window.

You can still cancel at any time from the billing portal. Cancellation stops the next renewal. Your plan stays active through the subscription end date, which is the end of the period already paid. On that date the plan ends, and you will not be charged again unless you subscribe again.

Questions

If you need the subscription end date for your account, open Manage billing in your dashboard or contact us: